ISMAIL, I.; MARWAN, M. Pengukuran Kualitas Pelayanan Pengiriman Barang Menggunakan Metode SERVQUAL Pada PT. XYZ . Engineering and Technology International Journal, [S. l.], v. 7, n. 03, p. 111–117, 2025. DOI: 10.55642/eatij.v7i03.1164. Disponível em: https://www.mand-ycmm.org/index.php/eatij/article/view/1164. Acesso em: 2 aug. 2026.